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How do I contact Barko Loans? ▼
You can reach our Customer Care team at 080-777-3777 or 087-980-5002, or email us at customercare@barko.co.za. Alternatively, click on the “Contact Us” button on the website to find more contact details.
What are the requirements to apply for a loan? ▼
You need to be formally employed and receive a salary from your employer, or you need to show consistent income into your bank account generated by your own business.
What documents do I need to apply for a loan? ▼
You’ll need to provide identification documents and proof of income. For specific requirements, please check our loan application page or visit a branch.
Can I qualify for a loan if I’m receiving a grant? ▼
Currently, Barko Loans is not permitted to assist recipients who receive a grant.
Can I apply online? ▼
Currently, Barko Loans does not offer online facilities for new clients, but this service is coming before October. Please visit a branch to check if you qualify for a loan application. Existing clients can speak to a Loan Consultant for assistance or make use of the quick WhatsApp solution.
What types of loans do you offer? ▼
Barko Loans offers personal, 30-day loans payable in one installment.
Where can I find the nearest branch? ▼
Visit the Barko Loans website and use the Branch Locator tool.
How do I lodge a complaint? ▼
You can lodge a complaint via Email, SMS or Toll-Free Call and our Customer Care team will get in touch with you.
• SMS “BAD’ to 43991
• Email customercare@barko.co.za
• Call Toll-Free: 080 777 3777
How long does it take to apply for a loan? ▼
If there are no technical issues and you have all the required documentation, the process typically takes a few minutes.
Do branches operate during load shedding? ▼
Yes, our branches operate during load shedding unless there are unforeseen circumstances beyond our control.
Can I apply for a loan without visiting a branch? ▼
Barko Loans offers remote loans to existing clients, who can apply for a loan without visiting a branch.
Can I get assistance from any branch? ▼
Yes, you can get assistance from any branch, although we recommend contacting your home branch.
How do I earn commission for referring a client? ▼
Your commission depends on the approved loan amount for any referred clients. Our branches have a commission table that details the earnings for Commission Agents, and you can register as one at your nearest branch if you're not already. However, please be aware that not all branches offer commission for referrals, so it's important to check with your local branch personnel for specific details.
Can I apply for a loan if I am not from South Africa? ▼
Yes, you need to have a valid passport.
Why do I need to provide my personal details? ▼
We require your personal details for verification, compliance, and legal purposes.
What is a DebiCheck mandate? ▼
A DebiCheck mandate is an authorization process that gives you control over debit orders on your bank account. It ensures that you actively confirm and authorize the debit order agreements you enter into with service providers, providing an added layer of security and helping to prevent unauthorised transactions.